MOLTHARVEX is committed to providing the highest level of customer satisfaction. If you are not completely satisfied with your purchase, we offer a money back guarantee under the terms and conditions outlined below.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our return policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Several types of goods are exempt from being returned, including perishable goods, gift cards, and downloadable software products.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions regarding our Money Back Guarantee policy, please contact us at [email protected].